FREQUENTLY ASKED QUESTIONS
Find here the most recent FAQs for the WCH Budapest 23!
INFORMATION ABOUT TICKETS:
How can I get a ticket as a guest in a wheelchair?
Our guests in wheelchairs can request a wheelchair ticket free of charge. Registration is required, for details of how to register, please contact our official ticketing partner at email@example.com. It is important to note that a wheelchair ticket is only available as a session ticket, and require that the wheelchair user is accompanied by an attendant while inside in the stadiom. The accompanying person must purchase the cheapest regular price ticket when applying for the wheelchair ticket.
Does the ticket price include other services, such as a parking space or the consumption of food to a certain extent?
The ticket - unless specifically indicated at the time of purchase and displayed on the ticket - entitles the ticket holder to attend the event only and does not include any other services.
How does ticket selection work and how do I know which tickets I have added to my basket?
If you select a ticket in the or spectator area, it will be added to your basket. By clicking on the "basket" icon in the top right corner, you can go to the basket interface to view its contents. The remaining basket time is indicated by a clock in the top right corner of the screen.
What is the print@home service?
The E-Ticket purchased through the Print@Home service is an electronic ticket in PDF format that can be printed at home with a simple inkjet or laser printer in A4 format or displayed on the screen of mobile devices. When buying tickets, you have the option to request tickets in Print@Home E-Ticket format, so once you have successfully paid for your tickets, the Print@Home icon will appear, by clicking on which you can download and print your own tickets in PDF format. You can access and print your previously purchased tickets at any time in your "User Account". It is therefore particularly important that you do not give anyone access to your purchased tickets. If several people try to enter the event with the same code, only the first person to arrive will be admitted.
What should I pay attention to if I want to print my ticket?
To use Print@Home tickets, the following technical conditions must be met: You must have Acrobat Reader version 5.0 or later. The ticket must be printed in A4 size. The print quality setting cannot be "draft", do not use refilled cartridges. For tickets printed with an inkjet printer, blurring of the barcode must be avoided. Printing can be both color and black and white.
How secure is the Print@Home E-Ticket?
Exactly as secure as a normal ticket. Print@Home tickets are scanned individually in the access control system. This ticket also entitles one person to a single entry to the event venue. It is therefore particularly important that you keep your ticket or its contact details secure. The buyer of the ticket is responsible for ensuring that no copies of the ticket are made.
What should I do if I have lost my ticket, or I am afraid that unauthorized persons have accessed it and made a copy?
Contact us at firstname.lastname@example.org. After proper customer identification our staff will be able to provide you with a new ticket with a new barcode, so that the original lost ticket will be invalid and cannot be used by anyone else.
Can I give my ticket to someone else?
Tickets entitle the holder to a single admission to the session indicated on it (in the case of a session ticket) or to all sessions indicated during the ticket's validity period (in the case of a package ). This means that a ticket can be used to enter the event once, and once entered, the ticket will lose its right of entry - after leaving the event, you cannot re-enter with the ticket. However, the ticket can be transferred before the first entry before the given session.
Where is my seat?
Tickets are valid for one place. When you buy your ticket, you can choose the exact seat you wish to buy your ticket for (Seat reservation based on seating order), or you can leave this choice to the ticket vending machine (Seat reservation based on ticket price). The selected place will be indicated on the ticket, and you will be able to occupy this seat during the event if you are in the spectator area.
I want to buy tickets as an organizer for a group of more than four people, where should I contact?
Our ticketing partner has a dedicated customer service for group ticket buyers. You can register your group ticket purchase request by filling in the contact form at https://tickets.wabudapest23.com/groups. After filling in the form, you will be contacted by our ticketing partner to clarify the details of your request.
INFORMATION ABOUT PACKAGES:
INFORMATION REGARDING REGISTRATION AND THE WEBSITE:
Why and how should I register?
You must register to buy tickets at www.wabudapest23.hu. You will need to provide your name and email address. We will then send you a confirmation email confirming your registration and this email address will be the main channel of communication between you as the ticket holder and the event organiser. Please follow the steps indicated in the e-mail. By completing your user account you can also speed up the process of any future purchases. By entering your personal details and delivery details, this information can be automatically pulled in for future orders, so you do not need to enter it separately for each order.
You can log in to your user account by clicking on the man icon in the top right corner of the page - in the blue header - next to the language selector (HU/EN).
How do I know my personal data and settings?
You can change your personal information such as your email address, name, access secret code, shipping address, etc. as you wish To make changes, log in to your account and select "Your address", "Change password", "Change email address". Please note that you will need to reactivate your account after a few changes. In this case, we will send you an e-mail to the mailing address you provided and please follow the instructions in the email. You can log in to your user account by clicking on the man icon in the top right corner of the page - in the blue header - next to the language selector (HU/EN).
What happens if I have forgotten my password?
If you have already registered but do not remember your password, you can generate a new password for your account. Just click on the "My Account" menu and enter your email address in the pop-up window. Select the 'Returning Customer' option and select 'Forgot Password?' link. You will then be sent a generated password to log in to your account. Please note that in order to receive your new password, you must enter the same e-mail address that you used when registering.
What can I do if the website does not work as intended?
Although we make every effort to ensure that the ticketing website is available at all times, minor service interruptions, whether planned or unexpected, may occur. If you have experienced such a service outage and you are convinced that the error occurred on the website, please report it via the e-mail address email@example.com.
What should I do if I cannot open the seating map?
The ticketing site is designed to work well on as many computers and mobile devices as possible, on a wide variety of operating systems and browsers. If certain services do not work properly, please make sure that both your operating system and browser have the latest updates, or try opening the website in a different browser.
What data is stored about me?
We will only store relevant data about you and your purchase that are necessary to fulfill your order or in connection with your participation in the event. These include: your name, residential address and contact details, such as email address and phone number. You should also be aware that we store and preserve the history of your purchases as well as your purchases. However, we do not store the data of your bank card used for payment: once the order has been completed, we only store 4 numbers from your credit card. We do not sell, disclose, or share the personal data of our visitors and customers! If you would like to know more about the management and use of your personal data, please read our data protection policy.
INFORMATION REGARDING PAYMENT AND ORDERING:
Is my credit card information secure?
Yes. Once you have placed your order, the information you provide is sent to a secure server, which is protected with a Security Lock (SSL). Your credit card information is sent securely to a payment processing center for authorization or for verification. Only the first 4 numbers of your credit card are stored/recorded. This way we keep your credit card information confidential, but this way we can track the payment if there is a problem.
I would like to buy tickets, but I do not have a bank card suitable for transactions.
In this case, you canpay in advance by bank transfer or cash on delivery on our official ticketing partner’s website, and if you do not want to buy online, you can also buy tickets for cash from members of the national ticket office network. For details of the alternative payment and ticket purchase methods available, visit www.eventim.hu.
Can I pay with the Széchényi Pihenő Card when shopping online?
Unfortunately, this is not possible for online purchases, however, there are ticket offices that accept Széchényi Pihenő Kártya when purchasing in person. For the list of official ticket offices, please visit https://www.eventim.hu/en/outlets/.
What should I do if the transaction is interrupted?
If the purchase transaction is interrupted for any reason and the purchase price has not yet been paid, there is nothing more tod o – after the shopping cart expires. the interrupted transaction is cancelled and no payment is due. The purchase can be restarted without any further action. If the transaction is interrupted after payment, please notify us at firstname.lastname@example.org.
What happens after I place the order?
Once you have placed your order on the www.wabudapest23.hu website, you will receive a confirmation letter about your order to the email address you provided during the purchase, which will include the details of your order, such as the purchase ID associated with the order, receipt and payment information, and the total amount of the purchase. Please contact our staff at email@example.com if you do not receive an email confirming your order, or if you have any problems with your order.
Can I cancel the order? Can I change it?
In accordance with the rules and regulations of the World Athletics and in line with general practice, tickets may only be refunded or exchanged with the prior written consent of the organiser. The reasons for such consent may be a significant change in the parameters of the event, a partial or complete cancellation of the event, or a significant change in the program. The event organiser shall not consent to ticket refunds or ticket exchanges based on individual demand.
How can I request an invoice?
As a result of a successful purchase transaction, the ticketing system automatically, immediately, but within 24 hours at the latest, issues a purchase receipt and invoice in accordance with current Hungarian legislation. The invoice will be sent by e-mail to the e-mail address used at the time of purchase. If you do not receive the invoice or if you wish to make any changes to the invoice information, please let us know at firstname.lastname@example.org.
INFORMATION ABOUT THE EVENT:
Will I get a refund if the event is cancelled?
In the unexpected event that the event is canceled in whole or in part, the event organiser will refund the participation fee included in the price of the purchased tickets to a proportionate extent. The event organiser informs the ticket holders of the need for a refund and the operational arrangements for the refund by means of a notice, public publication, or by sending it to the e-mail address provided at the time of purchase, as soon as necessary.
How long before the start do I have to arrive at the venue?
Be prepared that the entry to the event will take some time. The Event Organiser will keep ticket holders informed about the information related to the participation in the event and the arrival there. Please follow this information closely!
What can i bring in to the event venue?
Details of the conditions of entry will be provided near the time. “Click here”
Food and drinks will not be permitted into the venue, along with other objects prohibited by the organisers into the event area. Food and drinks will be available within the venue to purchase.
As a smoker, what should I expect in the stadium area?
The event is strictly non-smoking, and this applies to both the outdoor and indoor areas, as well as to traditional, vaporizing, heating technologies and e-cigarettes. Smoking will not be allowed in the event area, there is absolutely no smoking or vaping of any substances in or around the event. Smoking and vaping only allowed in designated smoking areas outside the building (stadium).